Technical Support Engineer
Company: Tufin
Location: Fairlawn
Posted on: September 18, 2020
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Job Description:
Responsibilities:Provide technical support to worldwide
customers and partners using all methods of
communication.Troubleshoot to full resolution of issues within the
Tufin suite and OSMaintain individual ticket queue and responsible
for all communication with customer, including being the liaison
between customer and internal resources.Support the deployment,
implementation, and integration of Tufin products within customers'
infrastructureHelp to create and improve documentation of best
practices in maintaining Tufin solutionsParticipate in mentoring of
other support engineers on your teamDevelop a deep understanding of
the customers' technical environmentSoftware leveraged by Tufin
include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server,
Apache Tomcat, PostgreSQL, ActiveMQ, Python, ExpectRequirements:5+
years implementation/operations experience of Linux servers,
virtualizationPrevious customer/end user facing experience as a
technical leadStrong understanding of networks, protocols and
internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP,
etc.)High level understanding of authentication technologies (LDAP,
TACACS, RADIUS, with SAML as a plus)Experience with SQL queries is
a plusStrong proficiency with X.509 certificates and SSL/TLS usage
and troubleshootingProficiency in software/protocol analysis and
debugging tools is a plus (strace/truss, gdb, tcpdump,
etc.)Experience in scripting languages (BASH, Python, Perl,
etc)Excellent interpersonal, verbal & written communication,
critical thinking & analytical skillsExperience in firewall
administration/configuration is a plus (Check Point, Palo Alto
Networks, Cisco, Juniper, Fortinet, etc.)Loyal, reliable, devoted &
conscientiousHighly responsible and accountable
Keywords: Tufin, Akron , Technical Support Engineer, IT / Software / Systems , Fairlawn, Ohio
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