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Technical Support Engineer

Company: Tufin
Location: Fairlawn
Posted on: September 18, 2020

Job Description:

Responsibilities:Provide technical support to worldwide customers and partners using all methods of communication.Troubleshoot to full resolution of issues within the Tufin suite and OSMaintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.Support the deployment, implementation, and integration of Tufin products within customers' infrastructureHelp to create and improve documentation of best practices in maintaining Tufin solutionsParticipate in mentoring of other support engineers on your teamDevelop a deep understanding of the customers' technical environmentSoftware leveraged by Tufin include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, ExpectRequirements:5+ years implementation/operations experience of Linux servers, virtualizationPrevious customer/end user facing experience as a technical leadStrong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)Experience with SQL queries is a plusStrong proficiency with X.509 certificates and SSL/TLS usage and troubleshootingProficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)Experience in scripting languages (BASH, Python, Perl, etc)Excellent interpersonal, verbal & written communication, critical thinking & analytical skillsExperience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)Loyal, reliable, devoted & conscientiousHighly responsible and accountable

Keywords: Tufin, Akron , Technical Support Engineer, IT / Software / Systems , Fairlawn, Ohio

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