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Customer Service / Account Manager

Company: Spray Products Corporation
Location: Akron
Posted on: November 9, 2019

Job Description:

Description: This position may be located either in the Cleveland/Akron Ohio-area or the Philadelphia-area.--- Ensure customer requirements are administered as applicable within the customer service team--- Own and manage key accounts for the business--- Review customer complaints with the operations and distribution management and/or carriers--- Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes--- Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction--- Ensure customer and company initiatives are deployed and requirements are fulfilled as requested--- Serve as escalation point for critical customer service issues and resolution--- Manages and develops customer service staff--- Ensure training program administered and identify additional training areas for development of staff--- Ensure company policies are communicated, administered, and enforced--- Ensure employee performance reviews are completed as required--- Report on key support areas for customer performance--- Develop/implement corrective action plans as necessary--- Coordinate with operations management value-added services as required by customer--- Develop department goals/metrics and assist with individual goals as necessary, to align with company and customer objectives--- Lead customer service staff to increase productivity through improved work processes--- Participate in on-site management meetings and customer meetings--- Ensures all customer service processes and outputs align with and support customer and company objectives--- Assist with business audits as required--- Performs other duties as assigned. Requirements: --- 5-10 years of customer service, logistics or operations leadership experience--- Proven ability to customer face and communicate--- Proven ability to work and manage priorities in a fast paced and time sensitive environment--- Knowledge and understanding of manufacturing and customer service principles with the ability to communicate inside and outside the organization--- Strong ability to mine and analyze large amounts of data to yield desirable outcomes and articulate cross functionally and across multiple organizations--- Bachelors Degree desirable--- Proficient in MS Office Suite--- Visio and MS Project experience desirable--- Proven ERP/WMS ExperienceSpray Products is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Spray Products is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Spray Products are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Spray Products will not tolerate discrimination or harassment based on any of these characteristics. Spray Products encourages applicants of all ages.PM19

Keywords: Spray Products Corporation, Akron , Customer Service / Account Manager, Hospitality & Tourism , Akron, Ohio

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