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FirstEnergy Customer Service Representative in Akron, Ohio

Company: Innosource
Location: Akron
Posted on: September 11, 2019

Job Description:

FirstEnergy Customer Service Representative

in Akron, Ohio (44313)


FirstEnergy Customer Service Representative Job DescriptionFirstEnergy, an award-winning Fortune 200 Utility Company headquartered in Fairlawn, OH. Now hiring for our November training class!

With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. No sales or telemarketing!About InnoSourceInnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.FirstEnergy Customer Service Representative Key ResponsibilitiesAs a Customer Service Representative, you will be answering all incoming phone calls from existing FirstEnergy customers. Your goal will be to address any questions or concerns regarding customers' energy accounts, while providing excellent customer service!


  • Power outage calls
  • Customer relocating and stopping service at one location and setting up at a new one
  • Taking payments and assisting customers with payment options
  • General account questions and maintenance


    FirstEnergy Customer Service Representative Education and Experience


    • 1+ years of customer service or related experience
    • High School Diploma or GED
    • A genuine ability to connect with customers and build strong relationships
    • A positive mental attitude with the desire to continually learn and grow
    • Strong computer skills and the ability to navigate multiple screens
    • Call Center experience is a plus!


      FirstEnergy Customer Service Representative Benefits and Pay


      • $12.50/ hour starting rate, with a pay increase within the first 6-9 months to $16.96 upon hire with FirstEnergy
      • Full time, Monday - Friday with a 1st shift schedule
      • Paid training, and opportunities for overtime
      • Medical, dental, and life insurance
      • PTO, pension plan, tuition reimbursement
      • Located near Summit Mall

        Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran



        Posted 1 week ago


        Apply

Keywords: Innosource, Akron , FirstEnergy Customer Service Representative in Akron, Ohio, Hospitality & Tourism , Akron, Ohio

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