Senior Manager Operations Food and Beverage - Cleveland Marriott (19001DPX)
Company: Marriott International, Inc.
Posted on: June 15, 2019
Heres To Your Journey with Marriott Hotels Resorts Suites Marriott
International portfolio of brands includes both JW Marriott and
Marriott Hotels. Marriott Hotels, Marriott Internationals flagship
brand with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel. JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if youre happy, our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other, where
youll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. Thats The JW Treatment. The Cleveland Marriott Downtown
at Key Center located at 127 Public Square, Cleveland, OH 44114 is
currently hiring a Senior Manager Operations Food and Beverage.
Responsibilities include: $5,000 Signing Bonus being offered with
this position JOB SUMMARY Supervises daily Food and Beverage
(F&B) shift operation and ensures compliance with all F&B
policies, standards and procedures. Manages day-to-day operations,
monitors quality, and standards and meets the expectations of the
customers on a daily basis. Maintains the operating budget, and
verifies that standards and legal obligations are followed.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 5 years experience in the food and beverage, culinary, or
related professional area. OR 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
3 years experience in the food and beverage, culinary, or related
professional area. CORE WORK ACTIVITIES Managing Day-to-Day
Operations Assists in the ordering of F&B supplies, cleaning
supplies and uniforms. Supervises daily Food and Beverage (F&B)
shift operation and ensures compliance with all F&B policies,
standards and procedures. Supports and supervises an effective
monthly self inspection program. Operates all department equipment
as necessary and reports malfunction. Supervises staffing levels to
verify that guest service, operational needs, and financial
objective are met. Encourages and builds mutual trust, respect, and
cooperation among team members. Understands employee positions well
enough to perform duties in employees' absence. Develops specific
goals and plans to prioritize, organize, and accomplish your work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand
specific philosophy. Maintains the operating budget, and verifies
that standards and legal obligations are followed. Assists
supervisors in understanding team members ever changing needs and
expectations, and how to exceed them. Celebrates and fosters
decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to
ensure understanding. Coordinates cleaning program in all F&B
areas (e.g.,General clean), identifying trends and making
recommendation for improvements. Establishes and maintains open,
collaborative relationships with employees. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork and passion for providing service. Follows property
specific second effort and recovery plan. Stays readily available/
approachable for all team members. Demonstrates knowledge of the
brand specific service culture. Providing Exceptional Customer
Service Provides services that are above and beyond for customer
satisfaction and retention. Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. Serves as
a role model to demonstrate appropriate behaviors. Manages
day-to-day operations, verifies that thquality, standards and
meeting the expectations of the customers on a daily basis. Takes
proactive approaches when dealing with guest concerns. Sets a
positive example for guest relations. Stays readily available/
approachable for all guests. Reviews comment cards and guest
satisfaction result with employees. Responds in a timely manner to
customer service department request. Managing and Conducting Human
Resource Activities Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Administers the performance appraisal
process for direct report managers. Conducts hourly employee
performance appraisals according to Standard Operating Procedures.
Communicates performance expectations in accordance with job
descriptions for each position. Verifies thatemployees are treated
fairly and equitably. Strives to improve employee retention.
Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
or skills. Verifies that disciplinary procedures and documentation
are completed according to Standard and Local Operating Procedures
(SOPs and LSOPs) and support the Peer Review Process. Interviews
and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation. Manages
beverage purchasing and control procedures and ensures staff is
trained accordingly. Observes service behaviors of employees and
provides feedback to individuals and or managers. Additional
Responsibilities Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person. Provides
guidance and direction to subordinates, including setting
performance standards and monitoring performance. Analyzes
information and evaluates results to choose the best solution and
solve problems. Performs hourly job function if necessary. Extends
professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress
report. Performs other duties, as assigned, to meet business needs.
To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Akron , Senior Manager Operations Food and Beverage - Cleveland Marriott (19001DPX), Hospitality & Tourism , Akron, Ohio
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