Hybrid - Customer Service Representative

Company: Aston Carter
Location: Hudson
Posted on: November 25, 2022

Job Description:

Description:Typical Day:--- Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance--- Obtain and document all required information from caller and accurately putting it in the system--- Almost every call is inbound- will receive overflow of operator calls (will become knowledgeable in all departments)- only outbound calls you will make are to body shops, towing companies, etc. to provide the client with the information and a solution to their problem - Sample call: 1. Take inbound call and ask for there location, they will know the latitude/longitude or where they are located. 2. Document that into the system correctly 3. Where to tow, what tow to get (tow truck, flatbed, etc.) and the damage on the vehicle 4. Document that into the system correctly while providing top notch customer service 5. Follow up with drivers to ensure they get back on the road efficientlySkills:csr, customer service, data entry, administrative assistant, customer support, dispatcher, call centerTop Skills Details:csr, customer service, data entry, administrative assistant, customer support, dispatcher,call centerAdditional Skills & Qualifications:- MUST be efficient in Microsoft Excel, Word and Outlook- MUST be able to multi-task - MUST have customer service experienceExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Akron , Hybrid - Customer Service Representative, Hospitality & Tourism , Hudson, Ohio