Customer Service Specialist (BDC)
Company: Bill Harris Dealerships
Location: Ashland
Posted on: May 15, 2022
Job Description:
Job DescriptionATTENTION FACEBOOK/INDEED APPLICANTS: Please do
not apply using Facebook or Indeed -- instead, please apply here:
https://sites.hireology.com/billharrisautocenterinc/jobs.html At
Bill Harris Dealerships, our team members are our most valuable
resource, and growth is encouraged through diligence, teamwork, and
creativity. We are committed to an environment where the customer
is always treated with respect and dignity. Above all, there is the
highest standard of honesty and integrity when conducting business.
If you have an interest in automotive and a desire to develop a
career in the industry, apply today! Experience is not required -
just the desire to want to start a career in a very rewarding
profession.What team members love about working at Bill Harris
Dealerships:
- Family atmosphere - family comes first
- Team members are treated as valued individual contributors to
the organization
- Open door policy (free to talk to owners and management at any
time)
- Great earning potential Benefits
- Hourly: $14
- Medical, Dental, and Vision Insurance
- Employer Paid Life Insurance
- Retirement Savings Plan
- Paid Time Off
- Paid Holidays
- Paid Training
- Paid Uniforms
- Employee Discounts on Vehicle Purchases, Parts, and
ServicesResponsibilities
- Answer all incoming phone calls according to script and
schedule a sales appointment.
- Making outbound calls
- Logging all customer comments and notes.
- Scheduling follow-up contact if no appointment is made.
- Contacting customers using scripts to schedule appointments for
sales and service..
- Confirming scheduled appointments.
- Adding scheduled appointments to scheduling calendars.
- Rescheduling no-show customer appointments.
- Following up with sales or service department to determine if
appointment was kept and the outcome.
- Scheduling future contact as needed.
- Purifying and updating customer changes in database..
- Responding to customer website requests.
- Contacting internet customers via email and phone to schedule
an appointment.
- Following up on internet customer emails according to a
pre-determined timeline.
- Notifying necessary departments when an appointment is
scheduled.
- Assisting with other duties, as assigned.
- Ability to meet and exceed monthly goals.Qualifications
- At least one previous role based in customer service experience
preferred
- Excellent teammate with collaborative attitude and eagerness to
improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's licenseWe are an equal opportunity employer and
prohibit discrimination/harassment without regard to race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state
or local laws.
Keywords: Bill Harris Dealerships, Akron , Customer Service Specialist (BDC), Hospitality & Tourism , Ashland, Ohio
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