2nd Shift Customer Service Agent

Company: Epiphany Management Group
Location: Akron
Posted on: May 12, 2022

Job Description:

Job Description About the Company Epiphany Management Group is a fast-growing trusted technology partner delivering excellent service in the Health and Government sector. We are a multi-division company with fast growth on the immediate horizon. Our innovative management approach and focus make us very effective & unique in this market. Through technology we help improve outcomes, collaboration, management, and efficiency. Position Summary A Customer Service Agent is an outgoing people person that had a desire to help and go the extra mile. The Customer Service Agent will provide positive support and create an outstanding experience to the healthcare customer. Transition seamlessly between engaging conversations and operating technological support. The Customer Service Agent---s main role is to provide first call resolution and support. What does Epiphany Management Group Offer? A path for growth Most of our supervisors started as Customer Service Agents, so they know what kind of skills they need to help you develop to grow your career. --- Benefits Epiphany Management Group offers benefits like medical, dental vision, 401k, PTO and paid life insurance. Paid Training Our in-depth training program provides all the information and hands on training that you will need to feel 100% prepared for your position and will work at your own learning pace. Work from Home Opportunities What do we need from you? Ability to use computer technology to handle high call volumes Problem solving skills Empathy and patience Ability to read, type and speak in a professional manner Identify and assess clients--- needs to achieve satisfaction Ability to perform job at a workstation for prolonged periods of time Proficiency at navigating multiple screens/programs/platforms while talking and typing Genuine desire to help others and make a difference in the medical field Pay Rate This position starts at $12 an hour Schedule Training schedule will be Monday-Friday from 12 pm --- 8 pm in the office. After training, schedule would be from 4 pm - midnight with the ability to work from home. Part-time hours are also available with in the scheduled shift. Travel This position does not require travel.

Keywords: Epiphany Management Group, Akron , 2nd Shift Customer Service Agent, Hospitality & Tourism , Akron, Ohio