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Personal Lines Insurance Customer Service Representative

Company: Gilbert's Risk Solutions
Location: Sharon
Posted on: January 13, 2022

Job Description:

Company Description
The cornerstone of our business philosophy is Service Beyond Insurance for our clients as we are able to precisely tailor our services to fit the unique needs of their business. At Gilbert's, we look forward to continued growth and providing exceptional service and coverage for all lines of insurance. This philosophy and our success has been measured and proven by our aggressive risk management approach and ability to reduce loss frequency and severity with our clients.Gilbert's Risk Solutions is one of the most respected and longstanding agencies in the region. Gilbert's offers the rewards that come from working hard in an always evolving organization that is flexible, fun, and challenging. With average tenure of 10 years, our employees enjoy an inclusive environment that embraces strategic thinking, drive, and teamwork.
Job Description
The focus of this role is to provide prompt, professional and courteous customer service for Personal Lines products. Responsibilities include:

  • Achieve department goals, high productivity, and strategic objectives.
  • Adhere to processing procedures to ensure proper service and best client coverage is available.
  • Answer billing questions and processing changes.
  • Process endorsements, renewals and claims.
  • Develop sales of new business and to develop additional revenue from existing clients.
  • Remote and in office position
    • Must have three or more years of successful Personal Lines Insurance experience meeting or exceeding company goals and objectives
    • P&C License preferred
    • A strong knowledge and network base in Western, PA and Ohio region is highly valued.
    • High level verbal and written communication and interpersonal skills
    • Good decision-making ability; good judgment
    • Organization, prioritization, and time management skills
    • Attention to detail and accuracy
    • Ability to problem solve, including claims resolution, analysis of systems and data to suggest appropriate solutions
    • Proficient phone & computer skills; including word processing, spreadsheets, quoting systems for carriers, Applied Agency Management System, internet, etc.
      Additional Information
      We offer an excellent work environment with a great work-life balance and a comprehensive benefits package, including health and wellness benefits, 401K with a company match and profit sharing, and vacation.

Keywords: Gilbert's Risk Solutions, Akron , Personal Lines Insurance Customer Service Representative, Hospitality & Tourism , Sharon, Ohio

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