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Customer Service Representative

Company: PTC Alliance
Location: Akron
Posted on: January 16, 2021

Job Description:

Customer Service Representative PTC Alliance has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH. The Customer Service Representative will play a vital role in engaging and building strong relationships with our customers. At PTC Alliance, we recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovations, and new solutions for a better tomorrow. Why Join PTC Alliance? With PTC Alliance, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally. Your personal strengths will empower you to succeed and make an impact from day one. You will be inspired to learn and grow, and to get the support you need to identify and achieve your career aspirations. Your contributions will not only meet the challenges of our customers, but help them propel their industries forward. You will be welcomed into a culture where everyones ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference. What you will do as a Customer Service Representative Provide accurate and timely pricing and product support to customers and outside sales personnel. This would include lead times, pricing, confirmation of purchase orders, manufacturing status developments, changes, etc. Log quote wins and losses documenting relevant feedback regarding pricing, competitive market information, or other factors. Assist outside sales personnel in reviewing and quoting new and renewal business. Keep outside sales representatives informed on progress developments, regarding sales opportunities and proposals. Initiate follow-up calls on pertinent inquiries or developments. Work with appropriate staff for proposals and RFQs. Assist customers with claim and invoicing issues. Continually learn both taught on the job and self-led to build expertise in the field. Facilitate sales team and customer meetings, as necessary. Perform other duties as required. POSITION REQUIREMENTS Expectations for This Role Include High school diploma or equivalent required, post-secondary preferred. A minimum of 1-3 years of experience in sales or customer service required. Excellent interpersonal and communication skills, including written. Ability to work with all levels of employees, customers, clients, etc. Must be detail-oriented and possess the ability to multi-task. Ability to creatively and proactively problem-solve. Professional and dependable. Must be adaptable and able to understand varying customer needs Strong proficiency using Microsoft Excel preferred. Familiarity with SAP or Oracle a plus but not required. PTC Alliance offers an outstanding compensation and benefits package for the Customer Service position, including company matching 401(k) with immediate vesting schedule, medical insurance (including an HSA option), dental, vision, life insurance, short- and long-term disability, health club reimbursement, 100% tuition reimbursement, employee assistance, employee referral bonus program, flexible spending accounts for transportation, medical, and dependent care and, last but not least, Bonus Program eligibility! If you Want to achieve more Are proactive about change Feel anything is possible with the right effort Be a part of an aggressive incentive program Want to control your destiny then you need to talk to PTC Alliance for this great opportunity to become part of the Sales & Customer Service team!

Keywords: PTC Alliance, Akron , Customer Service Representative, Hospitality & Tourism , Akron, Ohio

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