Customer Service Representative
Company: PTC Alliance
Location: Akron
Posted on: January 16, 2021
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Job Description:
Customer Service Representative PTC Alliance has a vacancy for a
self-motivated, action oriented, and experienced Customer Service
Representative in Alliance, OH. The Customer Service Representative
will play a vital role in engaging and building strong
relationships with our customers. At PTC Alliance, we recognize
that the ability to sustain our competitive advantage is by
investing in the development of our employees, driving innovations,
and new solutions for a better tomorrow. Why Join PTC Alliance?
With PTC Alliance, you will find meaning in your work every day,
and engage in opportunities that will shape you, personally and
professionally. Your personal strengths will empower you to succeed
and make an impact from day one. You will be inspired to learn and
grow, and to get the support you need to identify and achieve your
career aspirations. Your contributions will not only meet the
challenges of our customers, but help them propel their industries
forward. You will be welcomed into a culture where everyones ideas
and contributions are valued and encouraged. Just like you, we are
driven to make a difference. What you will do as a Customer Service
Representative Provide accurate and timely pricing and product
support to customers and outside sales personnel. This would
include lead times, pricing, confirmation of purchase orders,
manufacturing status developments, changes, etc. Log quote wins and
losses documenting relevant feedback regarding pricing, competitive
market information, or other factors. Assist outside sales
personnel in reviewing and quoting new and renewal business. Keep
outside sales representatives informed on progress developments,
regarding sales opportunities and proposals. Initiate follow-up
calls on pertinent inquiries or developments. Work with appropriate
staff for proposals and RFQs. Assist customers with claim and
invoicing issues. Continually learn both taught on the job and
self-led to build expertise in the field. Facilitate sales team and
customer meetings, as necessary. Perform other duties as required.
POSITION REQUIREMENTS Expectations for This Role Include High
school diploma or equivalent required, post-secondary preferred. A
minimum of 1-3 years of experience in sales or customer service
required. Excellent interpersonal and communication skills,
including written. Ability to work with all levels of employees,
customers, clients, etc. Must be detail-oriented and possess the
ability to multi-task. Ability to creatively and proactively
problem-solve. Professional and dependable. Must be adaptable and
able to understand varying customer needs Strong proficiency using
Microsoft Excel preferred. Familiarity with SAP or Oracle a plus
but not required. PTC Alliance offers an outstanding compensation
and benefits package for the Customer Service position, including
company matching 401(k) with immediate vesting schedule, medical
insurance (including an HSA option), dental, vision, life
insurance, short- and long-term disability, health club
reimbursement, 100% tuition reimbursement, employee assistance,
employee referral bonus program, flexible spending accounts for
transportation, medical, and dependent care and, last but not
least, Bonus Program eligibility! If you Want to achieve more Are
proactive about change Feel anything is possible with the right
effort Be a part of an aggressive incentive program Want to control
your destiny then you need to talk to PTC Alliance for this great
opportunity to become part of the Sales & Customer Service
team!
Keywords: PTC Alliance, Akron , Customer Service Representative, Hospitality & Tourism , Akron, Ohio
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here to apply!
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