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Medical Spa Patient Experience Specialist

Company: Seriously Skin
Location: Akron
Posted on: April 15, 2019

Job Description:

Seriously Skin is hiring for a Patient Experience Specialist. Come be a part of the cutting edge of Aesthetic Medicine.Our environment is exciting, fast-paced, and customer service oriented. This job is not for preforming facials, however we prefer our candidates to be licensed aestheticians. Ideal candidate provides a comprehensive, proactive, and client first experience for our clients. Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration for programs, way-finding, answering general questions and meeting needs. Always representing Seriously Skin in a professional, caring and helpful manner. Ensures stellar and efficient patient. Job Responsibilities: Greets clients and transitions clients to their treatment rooms. Assist physicians with specialized medical treatments and procedures. Maintain and organize the cleanliness of physician devices and workspace. Maintain cleanliness of spa facilities on a daily basis. Operation and utilization of photography software. Professionally investigates, and resolves patient issues ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues. Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service. Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. Performs patient registration, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Performs point of service activities: visit preparation, payment collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone. Relays staff messaging. Effectively collaborates and communicates with clinical staff, i.e. physicians and nurses. Other duties as assigned. Education: High School Diploma Ohio Managing Aesthetician license preferred. Certifications: None required. Complexity of Work: Ability to perform basic math sufficient to process payments. Working knowledge of PC window applications sufficient to input and retrieve data. Ability to partner with others as needed to trouble shoot and resolve general technology issues A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce. High level of customer service experience, exemplary interpersonal skills and ability to interact with patients. Interest in learning new technology and troubling shooting to resolve minor technical issues. Easily adapts to changing technology, policies, procedures and processes. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment. Demonstrates independent thinking and problem-solving skills, ability to exercise good judgment. Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment. Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. This job will require working 1 -2 Saturdays per month. Job Type: Full-time

Keywords: Seriously Skin, Akron , Medical Spa Patient Experience Specialist, Healthcare , Akron, Ohio

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