Care Coordinator Supervisor

Company: I am boundless
Location: Newark
Posted on: June 29, 2025

Job Description:

Summary/Objective: Primary job responsibilities involve supervision of needs assessment, service, resource linkage, and care coordination to support youth and families/ caregivers in the OhioRISE plan in achieving their health and outcomes goals. Care Coordinator Supervisors are primarily community-based and may be able to perform some tasks from home. Care Coordinator Supervisors will work with individuals, parents/guardians, Boundless staff, community members, and other service and support providers via face-to-face engagement, telephone, video conferencing, and electronic communication. Day-to-day activities are varied based on the needs of their care coordination team members and individuals and families/ caregivers on the team’s caseload. Care Coordination Supervisors are responsible for ensuring their team members are trained and following all required standards, guidelines, policies, and regulations. Care Coordination Supervisors are responsible for ensuring their team members meet all expected timelines and outcomes, including completing assessments, outreach, documentation, and reporting. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervise and ensure ongoing assessment of needs of individuals and family/ caregivers utilizing assessment and screening tools, including completion and updating of the Ohio Brief or Comprehensive CANS assessments, as required. Supervise and ensure all initial and ongoing outreach and contacts, child and family team meetings, child and family care plans, and service coordination with individuals and family/ caregivers are completed within required timelines. Participate in and monitor the development, review, and updating of crisis safety plans according to required timelines. Supervise and ensure referrals and linkages to appropriate services and supports, including natural supports, along the continuum of care are completed. Supervise and monitor discharge planning activities for youth admitted to a psychiatric residential treatment facility or an inpatient behavioral health facility. Supervise and monitor transition activities for youth transitioning between the facility and community-based settings. Ensure the submission of child- and family-centered care plans to the OhioRISE plan according to required timelines, as applicable. Monitor the transition, as appropriate, of youth and families/ caregivers out of the OhioRISE program. Provide on-call availability and support for youth and families/ caregivers outside regular business hours, as needed. Conduct ongoing community resource development to identify formal and informal resources in the communities served, initially and on an ongoing basis, paying particular attention to the availability of culturally responsive resources. Educate team members regarding available resources and update databases to share resource information. Participate in team and community meetings regarding necessary resource development specific to the communities served. Supervise and ensure the completion of necessary forms and documentation, including consent to release information with relevant stakeholders and child and family teams. Establish and maintain positive relationships with the local system of care partners such as the children’s services system, Title IV-E agencies, boards of developmental disabilities, local corrections and court systems, schools, family, and children first councils, managed care organizations, providers of behavioral health services, and primary care providers. Supervise and monitor completion of all documentation, including gathering and reporting health and outcomes data. Respond to and be available for clients and families in crisis, as needed, including referencing the crisis plans and facilitating the appropriate linkage to de-escalate the crisis. Ensure team members meet the organization's engagement, documentation, and contract requirements. Provide excellent customer service and communication coordination between team members, individuals, families/ caregivers, community members, and collaborating organizations. Create a collaborative and engaged team environment where passionate team members feel educated and supported to perform their daily activities. Perform hiring, evaluation, coaching, and other personnel-related activities in accordance with the organizational policies and procedures. Ensure team participation in all quality improvement activities, as applicable. Ensure team members complete all required training according to established timelines. Ensure team members are trained on and accurately reporting any reportable incidents according to organizational policies and procedures and regulatory body rules. All other assigned duties. Skills, Knowledge & Abilities High level of professionalism. Excellent organizational skills with the ability to stay focused and meet deadlines. Ability to prioritize multiple tasks. Ability to follow all company policies and procedures. Advanced computer skills with the ability to learn new software and reporting systems. Professional telephone etiquette. Must be able to show tact and diplomacy when dealing with team and community members. Minimum Education/Experience Bachelor’s degree in psychology, social work, or related field. Three years of experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field, providing community-based services to children and youth and their families or caregivers. Experience in one or more of the following areas of expertise: Family systems Community systems and resources Case management Child and family counseling or therapy Child protection Child development Training in cultural competency or the ability to complete such within 90 days of hire. One year of supervisory or management experience. Preferred Licensure Current Ohio mental health professional license including LSW, LPC, LMFT, LISW, LPCC, LIMFT, PSY, LIMFT-S, LISW-S, or LPCC-S. Required Licensure/Certification Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles - No more than 5 points on driving record. Valid car insurance. Current High-Fidelity Wrap-Around and CANS Assessor training or the ability to complete such within 90 days of hire. Supervisory Responsibility This position will supervise a team of Care Coordinators. Work Environment This job regularly works in the community, providing services outside of the office, in schools, client homes, and other community settings. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:00 am to 4:30 pm. Evening and weekend work may be required as job duties demand based on needing to link an individual or family in crisis to the appropriate resources or perform initial outreach to a crisis referral. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected occasionally. Position may require transporting clients as appropriate to support their linkage needs. Salary: . Date posted: 06/25/2025

Keywords: I am boundless, Akron , Care Coordinator Supervisor, Healthcare , Newark, Ohio