Office Coordinator - Gynecologic Oncology

Company: Cleveland Clinic
Location: Akron
Posted on: May 13, 2022

Job Description:

**Job ID:** 160077Under the direct supervision of the Practice Manager, Multi-sites, and the physicians, the Office Coordinator Multi-Sites is responsible for coordinating daily administrative duties in multiple medical office locations ensuring efficient, consistent and professional patient flow. The Office Coordinator greets patients, instructs, directs and schedules patients and visitors and posts charges. Additionally, the Office Coordinator assists in the training of the administrative staff of the practice sites, and assists the Practice Manager with the implementation of departmental policies. Performs other administrative duties as assigned by Practice Manager Multi-Sites and works collaboratively with the clinical staff in the scheduling of procedures and obtaining insurance authorizations.+ Coordinates reception, appointment scheduling, registration, charge entry, cashiering and medical records functions to promote the smooth, efficient flow of patients through the office.+ Collaborates with coding coordinator(s) to ensure compliance with ICD-9 and CPT coding. Ensures accurate and timely processing of charges and denials. Troubleshoots billing problems.+ Implements organizational policies and procedures. Identifies, analyzes and resolves work problems. Takes appropriate steps to solve patient and guest complaints or problems. Recommends, implements and evaluates patient satisfaction initiatives.+ Ensures accurate and timely entry of registration data as well as accurate and timely collection of and posting of co-pays and account balances in accordance with policy.+ Serves as liaison for practice and administration, billing service, IS, finance and other hospital departments.+ Maintains strict control of expenses in accordance with the budget.+ Assists in the reporting of payroll.+ Prepares check requests for purchased items in a timely manner and works with Accounts Payable to process payments.+ Monitors facilities to ensure they are safe, secure and well maintained. Ensures adequate inventory of supplies and equipment. Ensures offices are opened and closed according to procedures.+ Identifies marketing opportunities and promotes office in a positive manner in the community.+ Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.+ Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.+ Travels to the multiple sites to provide support to office staff and or back-up to Practice Manager as needed.+ Other duties as assigned**Education:**+ Associate's degree in relevant field or the equivalent on-the-job experience.**Certifications:**+ None required**Complexity of Work:**+ Knowledge of billing procedures and CPT and ICD-9 coding skills. Proficient with computer software applications (Word Excel) and medical practice management systems. Ability to troubleshoot and train others on the use of medical office systems. Excellent verbal and written communication skills and interpersonal skills. Ability to deal with patients, physicians office staff members, administration and the public effectively in a proactive manner.**Work Experience:**+ Three to five years? experience in physician office setting.**Physical Requirements:****Personal Protective Equipment:**+ Follows standard precautions using personal protective equipment as requiredThe policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.Please review the Equal Employment Opportunity posterCleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with DisabilitiesCleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities.

Keywords: Cleveland Clinic, Akron , Office Coordinator - Gynecologic Oncology, Healthcare , Akron, Ohio