Kiosk Manager (Costco Channel)
Company: Wireless Advocates
Location: Hudson
Posted on: June 25, 2022
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Job Description:
Kiosk Manager (Costco Channel) Posted Date2 hours ago(6/21/2022
6:20 PM) Requisition ID 2022-39276 Category Retail Stores
Kiosk/Location : Location US-OH-Boston Heights Job Locations
US-OH-Boston Heights Mission Wireless Advocates is a leading
provider of wireless products and services both online and in
nearly 700 retail locations nationwide. Together with the top
wireless carriers (Verizon, AT&T, T-Mobile) and manufacturers
(Apple, Samsung, Google) - our knowledgeable team of wireless
experts are here to help people connect. At Wireless Advocates, we
continuously engage with the top wireless manufacturers, providers
and channel partners to bring you the very best deals in wireless
products and services. The goal - to make purchasing wireless
simpler. By partnering with all the major carriers and
manufacturers, we're able to provide our customers a full range of
wireless choices and the unbiased consultation they need to select
the device and plan that's best for them. Responsibilities As a
Kiosk Manager , you will be serving one of the nation's leading
retailers. You'll work closely with your team to deliver
outstanding sales results (both on a personal and team level),
operational excellence and an exceptional member experience. From
driving daily sales performance to meeting operational standards,
you'll identify areas for improvement and, working with your
District Manager and HR business partner as necessary, respond
quickly to close the gaps. And, with the same focus, you'll
celebrate success to reinforce your team's effort and
accomplishments. This is an exciting opportunity in a retail space
that is primed for massive growth now that 5G is here. We hold a
unique advantage in that we're able to offer all of the latest
devices and plans from Verizon, AT&T, and T-Mobile/Sprint.
These roles come with full benefits and excellent pay - with base,
bonus and commissions, our managers are averaging $23/hr and our
top performers are averaging $42/hr and higher. Are You The Right
Type of Leader? You are the type of manager who others want to work
for. You exhibit high levels of professionalism, set a good example
with your own behavior and hold team members accountable for doing
the same. You take pride in a well-maintained location and in
providing exceptional member service. You establish and maintain
effective working relationships with your team, peers, manager and
Costco personnel. You communicate expectations and hold your team
members accountable. Responsibilities Manages the successful
operation of a Wireless Advocates-branded kiosk within a Costco
location with employees. The Kiosk Manager is responsible for
recruiting new team members as necessary and ensuring that the
location is properly staffed at all times. The Kiosk Manager is
also responsible for achieving personal and team sales/profit
contribution goals and meeting all operational standards, including
staff training and development, employee engagement and retention,
customer experience, loss prevention, safety, kiosk maintenance and
team professionalism. Since this is a retail position, the Kiosk
Manager is expected to work all required shifts on Friday, Saturday
and Sunday. Leadership -Models appropriate, professional behavior
consistent with the company's guiding principles and key tenets and
holds team members accountable for the same. -Communicates all
relevant information in a timely manner (i.e. promotions,
inventory, etc.). -Ensures all sales, operational and other SOPs
standards are met and that all applicable SOPS are consistently
executed. -Maintains an engaging work environment for our employees
and the members we serve through effective coaching and critical
conversations. -Communicates relevant information to team members
in a timely and effective manner, including holding daily sales
huddles. -Proactively identifies and addresses performance gaps.
-Develops and maintains effective working relationships with
carrier reps and general management. -Responds timely to customers,
company employees and host store personnel, and ensures team
members do the same; swiftly addresses member escalations. Sales
Performance -Consistently meets or exceeds sales and performance
expectations in each location, including personal and team sales
goals. -Ensures consistent execution of the company's GUESTS sales
process by self and team members. -Utilizes available
reports/metrics to monitor performance and build individual
development plans. -Holds team members accountable to all
performance standards, minimizing or eliminating performance gaps
with a sense of urgency, and partners with his/her District Manager
and/or HR business partner as appropriate. Operational Performance
-Ensures that the kiosk is clean and well-maintained at all times,
that all pricing is current and accurate, that all POP is timely
and accurately displayed and all required display fixtures are
operable. -Enforces safety procedures. -Consistently meets or
exceeds, and holds team accountable for meeting or exceeding, all
operational standards. -Non-Negotiables. -Quality of Sale.
-Adherence to published work schedules, meal breaks and
timekeeping. -Safety and Training compliance. -Inventory control.
Recruiting and Scheduling -In partnership with District Manager,
recruits new team members consistent with core headcount budget to
maintain a fully-staffed kiosk. -Writes compliant schedules for
team members. -Ensures adequate coverage in order to prevent
unstaffed locations. Qualifications Requirements -2 years of
experience working in a retail and/or customer service environment
and at least 1 year managing others (commission sales experience a
plus). -Established reputation for honest/ethical leadership and
leading by example. -Is customer obsessed. -Effective
organizational and time management skills; strong attention to
detail. -Ability to hold team members accountable, have crucial
conversations and uphold company policies and operating procedures.
-Effective communication and interpersonal skills. -Skilled at
problem solving and conflict resolution. -Well-developed ability to
make sound decisions. -Strong knowledge of common business
applications (Web browsers, Outlook, Excel, Word, and PowerPoint,
etc.). -Ability to work a flexible schedule including varied shifts
that include evenings, weekends and holidays. Competencies
-Customer focus -Ensures accountability -Directs work -Drives
results -Attracts top talent We've Got You Covered At Wireless
Advocates, we are committed to providing our team with the support
and resources to succeed in their career, as well as exceptional
benefits for a healthy work-life balance. -Medical, Dental, and
Vision coverage -Retirement Savings including 401(k) with company
match -Paid Vacation Time -Short-Term & Long-Term Disability
Insurance -Employee Assistance Program 100% company paid -Life
Insurance Policy 100% company paid -Flexible Spending Accounts
-Dealer Line Discounts on Phone Plans Wireless Advocates is an
equal opportunity employer, we encourage and support diversity in
the workplace. To find out more about us, visit our website at:
www.wirelessadvocates.com
Keywords: Wireless Advocates, Akron , Kiosk Manager (Costco Channel), Executive , Hudson, Ohio
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