Assistant Branch Manager
Company: Civista Bank
Posted on: May 16, 2022
An Assistant Branch Manager (ABM) is responsible for overseeing the
branch's daily activities, including driving branch performance,
sales growth and exceptional customer service. The ABM is both a
player and a coach in achieving branch and individual sales goals
by assessing customer's needs, solving problems, and building
relationships. The ABM is responsible for coaching, managing, and
training the branch team. The ABM demonstrates Civista Bank's
mission to improve the financial lives of our employees and
shareholders, to make a difference in the communities that we
Key Accountabilities, Responsibilities and Expectations:
Daily, weekly and monthly coaching, communication and monitoring
individual and team performance. Leading the team through the sales
process, championing change management and embracing new ideas to
focus on growing the branch and the organization.
Working daily with the branch team to create an exceptional
customer experience by delivering a personal touch, building
relationships, assessing needs, recommending products and referring
partners to our customers in order to grow the bank.
Develop an expansive knowledge of products and services to fulfill
customer needs, solve problems, including escalated problem
Model behaviors for team growth competently, with speed and
accuracy, to execute on customer and employee requests.
Achieve monthly, quarterly and yearly customer satisfaction metrics
both individually and as a team.
Lead, coach, and exhibit a working knowledge of all aspects of the
consumer lending process in daily and weekly activities; building
customer trust and managing relationships through the life of the
Constant & consistent communications internally & externally to
provide an outstanding customer experience while adhering to
regulations by following established policies and procedures to
ensure the safety and soundness of the customers and the bank.
Daily oversight to ensure operational tasks are followed and
Open personal, business, and loan account including additional
products and services.
Meet the required annual branch deposit and consumer loan goals as
Manage branch staffing
Act as back-up to Branch Manager in overall responsibility for the
branch operations and customer service, including coaching and
facilitation branch meetings.
Complete performance evaluations, and recommend appropriate
Conduct interviewing and hiring process in conjunction with Branch
Manager and Regional Manager.
Understand and encourage the use of technology in every day banking
interactions, including teaching customers how to use technology,
mobile banking, P2P, online banking etc.
Qualifications, Knowledge and Skills:
Demonstrate the ability to lead, coach, motivate and develop
2-3years' experience in retail or in branch banking
Drive an exceptional customer experience.
Supervise and coach the team to achieve sales excellence, ensure
the delivery of World Class customer service.
Associate's or Bachelor's Degree preferred.
High School diploma or equivalent required.
Work involves eye strain due to the constant use of computer
screens, reading of reports and so forth.
Work involves being able to concentrate on the matter at hand,
under sometimes distracting work conditions.
Work involves lifting and moving files of up to 50 lbs.
Work involves ability to read, hear, write, and communicate
professionally both in person and via telephone.
Work involves some travel to attend meetings, training, and so
Pay Transparency Nondiscrimination Provision:
Equal Opportunity Employer EEOC M/F/D/V
This Position Description is not a complete statement of all duties
and responsibilities comprising this position.
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities to this position at
Keywords: Civista Bank, Akron , Assistant Branch Manager, Executive , Akron, Ohio
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