Director, IT Infrastructure

Company: The Babcock & Wilcox Company
Location: Akron
Posted on: April 6, 2021

Job Description:

The Director, IT Infrastructure is responsible for the overall management of IT Infrastructure, Operations, and Cybersecurity at Babcock & Wilcox ("B&W") globally. This role reports directly to the CIO and has several direct and indirect reports leading a global technology organization. This position will be responsible for the ongoing strategy, design, and planning of the IT Infrastructure and Operations, working closely with the CIO and key business decision-makers in identifying and implementing modern, cloud-based technology solutions for all business units and enterprise functions. The ideal candidate will have previous hands-on experience in managing diverse teams across global boundaries, managing enterprise-wide projects, working independently and with large diverse teams, and providing strategy and project leadership to IT Operations groups inclusive of infrastructure, software, hardware, networks, and security. This position will be based in Akron, OH. Executive Relationship and Communication:

• Develops and maintains ongoing strategy of the IT Infrastructure and Operations group that includes both technical expertise and presentation to executive IT and business leadership. Infrastructure Strategy and Operations:
  • Preserves current strategic and initiatives identifies opportunities to continuously improve B&W IT Infrastructure through knowledge of modern IT Infrastructure technology.
  • Plans, coordinates, and directs enterprise-wide projects and initiatives of the IT Infrastructure and Operations group, providing direction and solutions that enhance mission-critical operations. Manages project timelines and budgets to ensure on time and on budget completion.
  • Manages the daily operations of the infrastructure to assure that critical business systems meet or exceed expectations, including architecture, engineering, and project management. Change Management:
    • Maintains B&W technology infrastructure, ensuring that it is optimized for availability, resiliency, scalability, efficiency, and security.
    • Owns and supports a change management process, including end-to-end verification and deployment.
    • Leads review and maintenance to ensure equipment and infrastructure is in working order to reduce/eliminate business delays caused by outages.
    • Develops and deploys infrastructure technologies and maintains their operational use including but not limited to: LAN and WAN, e-mail, software, and backup systems, disaster recovery, firewall's , virtual private networks and remote access technologies, storage area networks, all server platforms and environments, and OS patches. Third Party and Direct Management:
      • Manages relationships with third party vendor partners in accordance with IT Sourcing and Procurement Policy. Works with Managed Services Leaders and Team Members to further enable the business, preventing disruption and insuring service levels are met.
      • Provides leadership, oversight, and accountability for managed services teams in the Infrastructure and Operations, including End User Services and Cybersecurity.
      • Provides leadership, guidance, and direct oversight of technical staff, day-to-day operations, make recommendations for salary increases, headcount, promotions, replacements and reductions, and training and mentorship. Financial Management:
        • Maintains infrastructure in a cost-effective manner, conducts cost/benefit analysis of technology expenditures and understands financial management concepts.
        • Continuously identifies opportunities for improvement, develops and proposes solutions including cost and time estimates for project management. These duties are not meant to be all-inclusive and other duties may be assigned.
          • Bachelor's degree in Computer Science or related field, or equivalent experience in lieu of a degree
          • Master's degree in Computer Science strongly preferred
          • 20 years of experience building and leading technical teams
          • 15 years of experience managing heterogeneous technology environments, data center (cloud public/private, co-lo, on-prem) and / or Network operations
          • 10 years of experience leading Cybersecurity operations
          • 5 years of experience:
          • managing and implementing global technology
          • in a Server / SAN storage architecture, engineering, and support role
          • in Network architecture, engineering, and support role
          • managing and implementing innovative and modern technology
          • Demonstrated experience:
          • in financial budgeting, forecasting, and analysis with responsibility of the global budget with demonstrated experience in fixed asset inventory, reporting, and analysis
          • constructing, reviewing, and analyzing business cases for proposed initiatives and projects with financial aptitude and learned skills of accounting and financial analysis in business operational and capital calculations
          • Formal and informal written and oral communication skills; includes the ability to readily adjust for a wide array of audiences ranging from the upstream CIO to business unit leaders and their staffs. Listening to and understanding each audience's vantage point, then adapting data and information delivery to them and the IT organization is critical.
          • Excellent time management skills, must be capable of multi-tasking in a high workload, high-demand environment.
          • Manages by influence, to succeed in the role, individuals must build credibility and trust with key business and technology leaders, and create confidence that his/her guidance or influence is essential.
          • Demonstrates a solid understanding of the current and available compute architectures, platforms, and solutions that currently support the business, and a broad understanding of their appropriate application, specifically;
          • Infrastructure:
          • Infrastructure as a Service - IaaS (AWS and Azure preferred)
          • Active Directory and DNS
          • Windows Server 2008 / 2008R2 / 2012 / 2012R2 / 2016 / 2019
          • Linux / Unix (RedHat and HPUX preferred)
          • SAN disk and switch technologies (IBM disk and Cisco switches preferred)
          • Office 365 / Exchange Online
          • MS Exchange 2010 and newer
          • Server Virtualization (VMWare ESXi 5.x / 6.x preferred)
          • Desktop Virtualization (Citrix XenDesktop, XenApp preferred)
          • Application Delivery Controller (Netscaler preferred)
          • Server monitoring and management
          • Network monitoring and management
          • Network hardware - routers / switches / wireless (Cisco / Meraki preferred)
          • Unified Communications (Ring Central preferred)
          • Network Access Control and Intrusion / Threat Detection
          • End User Services:
          • IT Service Management (IBM Control Desk)
          • PC and PC Application Deployment (SCCM, Intune Auto Pilot)
          • Privileged Access Security (CyberArk preferred)
          • Remote Support (Bomgar preferred)
          • Mobile Device Management (Intune preferred)
          • Security:
          • Next Generation Firewall technologies (Fortigate preferred)
          • Secure Email Gateway technologies (Fortimail preferred)
          • Intrusion / Threat Detection and NAC technologies (Cisco and Forescout preferred)
          • Ability to take lead in Incident Response (contain/remediate threat, coordinate resources, gather artifacts)
          • SIEM technologies (Splunk preferred)
          • Vulnerability scanning technologies (Nessus preferred)
          • Internal SSL certificates (Microsoft AD preferred)
          • Data Loss Prevention (DLP) technologies (McAfee and O365 preferred)
          • Endpoint protection technologies (Cylance preferred)
          • Single-Sign-on and Multifactor technologies (Okta and Azure MFA preferred)
          • Phishing incident response technologies (Cofense preferred)
          • Understanding of the General Data Protection Regulation (GDPR) and related technologies to adhere to data privacy regulations
          • Ability and proven experience to create simple to complex appropriate type of diagrams denoting any technology in the enterprise
          • Demonstrated experience in ITIL implementations and leading practices
          • Demonstrated experience and skill in Cybersecurity implementations and leading practices

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