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Call Center Regional Manager LHSS

Company: LeafFilter
Location: Akron
Posted on: September 13, 2020

Job Description:

At Leaf Home Solutions people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference--- both to the homeowners we support and the staff that's at the heart of it all.-- We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love.
Position SummaryThe LHSS Regional Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. This include motivating, recognizing and rewarding, coaching, counseling, training and problem solving with the customer service agents.-- The LHSS Regional Manager will demonstrate a high-level of professionalism while creating an environment that fosters teamwork and success.
Essential Duties and Responsibilities


  • Manage and develop a successful team of call center representatives
  • Provide daily direction and communicatrion to employees so that customer service calls are answered timely, efficiently and in a knowledgeable manner
  • Provides statistical and performance feedback along with coaching on a regular basis to each team member
    Ability to multi-task, meet multiple deadlines and handle pressure with tact and poise
    Addresses disciplinary and/or performance concerns according to company policy
  • Must hold a valid driver's license.
    Performs other duties as assigned by supervisor.
    --Experience and Minimum Qualifications
  • --High School Diploma or equivalent.
    Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
    Strong customer skills
    Highly organized
    Strong verbal and written communication
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

    --
    Preferred Knowledge, Skills, Abilities or Certifications

    • --Prior supervisory experience
    • Prior call center experience


      Travel Requirements

      • No travel required.

        --
        Overtime/Additional Hours Requirements

        Additional Hours May Be Required (Exempt Positions)

        --
        Physical Requirements

        • Normal Office Environment
        • Indoor work in a climate-controlled environment.
        • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

          LeafFilter Company Overview
          Why Work at LeafFilter? LeafFilter Gutter Protection has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very finest to ensure we make a difference---both to the homeowners we support and to the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we're looking for someone just like you to make our team extraordinary.
          Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We're a big company with a small company feel. We have ambition and drive and we're in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America's largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.
          For more information about Leaf Home Solutions and our growing organization, please visit .
          Leaf Home Safety Solutions Company Overview
          Why Work at Leaf Home Safety Solutions? Behind every great brand is an incredible team of thinkers with a hunger for success. At Leaf Home Safety Solutions (a Leaf Home Solutions Company), a talented and inspired team fuels our brand behind the scenes. Leaf Home Safety Solutions has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference--- both to the homeowners we support and the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we're looking for someone just like you to make our team extraordinary.
          Are we your company? Life is full of uncertainties, but whether you can stay in the home you love shouldn't be one of them. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love. As such, we strive to assemble a team of caring and compassionate individuals that share our mission of empowering homeowners. From our corporate team to our local teams, we've crafted a team of the very finest--- and we hope you'll be joining that team!
          --
          What do we offer?

          • Industry leading compensation package
          • Full Medical, Dental, and Vision benefits after 90 days
          • 401k Savings Plan
          • Paid Time Off
          • Wellness programs
          • Endless opportunity for growth and advancement

            LeafFilter Awards and Accolades (2020)

            • Inc. 5000's fastest growing companies in America for eight straight years
            • Qualified Remodeler Magazine's Top 500 List: 4th Largest Remodeler
            • Remodeling Magazine's Top 550 List: 2nd Largest Remodeler
            • Top Workplace by Cleveland Plain Dealer

              --
              Diversity and Inclusion StatementLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
              Equal Opportunity StatementLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).--
              --
              For immediate consideration please email aowen@leaffilter.com--
              --
              --
              #IND123-- #CB
              --
              --
              --

Keywords: LeafFilter, Akron , Call Center Regional Manager LHSS, Executive , Akron, Ohio

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