Manager, Customer Finance eCommerce and Pet Specialty
Company: The J. M. Smucker Company
Posted on: May 16, 2020
The J.M. Smucker Company has a unique culture rooted in our
Basic Beliefs, strengthened by Our Commitment to Each Other and
perpetuated by the creation of an environment that leads to the
continued growth of our employees.
Inspired by more than 120 years of business success and five
generations of family leadership, The J. M. Smucker Company makes
food that people and pets love. The Company s portfolio of 40+
brands, which are found in 90 percent of U.S. homes and countless
restaurants, includes iconic products consumers have always loved
such as Folgers , Jif and Milk-Bone plus new favorites like Caf
Bustelo , Smucker s Uncrustables and Rachael Ray Nutrish . Over the
past two decades, the Company has grown rapidly by thoughtfully
acquiring leading and emerging brands, while ensuring the business
has a positive impact on its 7,000+ employees, the communities it
is a part of and the planet. For more information about The J. M.
Smucker Company, visit https://jmsmucker.com.
Manager, Customer Finance eCommerce and Pet Specialty
Orrville, OH (Close proximity to Cleveland/Akron)
Senior Manager, Customer Finance
This role serves as the financial lead for the JMS eCommerce
organization, providing objective financial leadership and
guidance. This includes influencing the organization to make
informed and profitable decisions. Specific responsibilities for
the eCommerce financial lead are further detailed below. In
addition, this role serves as the financial lead for the eCommerce
and Pet Specialty Sales teams and the related Customer
Commercialization (CC) teams --- providing financial visibility and
decision support to help these teams achieve Smucker and Retailer
sales and profit objectives. eCommerce and Pet Specialty have
unique financial and contractual obligations to the customers and
therefore requires the individual in this role to have specialized
knowledge of the financial terms and implications of such
contracts. The role will partner closely with the Customer Finance
roles that support the Customer & Category Business (CCB) teams.
This will ensure accurate and timely Plan and Forecasts as well as
evaluation of incremental opportunities and business scenario
Financial Lead for eCommerce Organization:
* Build customized P&Ls (customer/fulfillment model/brand/SKU
* Evaluate performance, and proactively raise trends and ideas.
Integrate disparate data sources (Shipment, ePOS retailer sales,
IRI, 3rd Party eComm share data) to form performance management
dashboards for leadership, participate in business reviews, and
lead budget/forecast development.
* Participate in associated SBA funding guardrail discussions,
assess performance/ROI of Trade promotions and trade-like
activities (e.g. Amazon Media), recommend marketing improvement
opportunities based on performance of trials, analyze supply chain
optimization opportunities, and support ad-hoc strategic
initiatives (e.g. analyze viability of eCommerce-specific
* Advise on KPIs/approaches needed to measure different types of
eCommerce investments (e.g. how to evaluate success of new product
investments vs. ongoing performance).
Business Performance Reviews with Customer Teams:
* Lead monthly customer-level business reviews. Ensure team s
understanding of customer P&L and SIP implications related to
business situations and decisions.
* Drive organizational visibility through financial reporting,
customer P&Ls, tracking and insights. Provide balanced
perspective to ensure teams have an ongoing understanding of brand
strategies, priorities and perspective.
* Partner with Sales to identify opportunities to optimize their
customer(s) contribution toward meeting the Company s sales and
profit objectives (including incremental opportunities analysis,
ongoing mix/ROI analysis, cost to serve analysis, etc.).
Financial Reporting, Forecasting, and Compliance:
* Responsible for leading customer-level financial aspects of
reporting and forecasting volume and trade (as well as other sales
* Identify and articulate key drivers of results and provide
visibility and guidance on trends to support accurate forecasting.
Provide a forward-looking lens and historical perspective to
enhance accuracy and financial predictability.
* Lead continuous efforts to streamline processes, eliminate
redundancy and improve accuracy of full-year volume and trade
* Lead customer-specific identification of risks and opportunities
and drive visibility with the CCB and SBA finance teams. Ensure
ongoing compliance with trade and other sales deducts policies,
inclusive of accurate, efficient, and compliant use of the Company
s trade systems (i.e. CAS). Includes working with the trade audit
team to ensure promotions are set up accurately & according to
contract, timely promotion approvals, timely and accurate
scrubbing, burn rate analysis, period-end accrual adequacy, prior
year accrual compliance, etc. Also responsible for supporting
customer-level Cost Center forecasting and planning.
Customer support and analysis:
* Provide objective financial support for Joint Business Planning
(JBP) activities. Bring the outside in to represent the customer
perspective & visibility through discussion and management
* Develop and review financials through the retailer s lens to
ensure recognition of external impact, compare our performance at a
given retailer to their category performance, and support retailer
margin analysis (considering the retailer s margin
* Ensure linkage of JBP activities and the Company s Long-Range
Planning (LRP) activities. In addition to JBP, lead financial
reviews of customer contract analysis and compliance (e.g. PVA,
LDI, customer asks ).
* Ensure contractual obligations are reflected in plan and forecast
and that the Sales organization is executing brand strategies
within guidelines and adhering to Company financial policies.
Annual planning and reviews:
* Establish annual sales and trade objectives in collaboration with
Finance and CCB leadership.
* Partner with Sales to build plans to meet objectives and execute
within guidelines. This work is inclusive of ROI and mix analysis
at the promotional level while also providing perspectives from the
lens of overall customer profitability.
* Provide customer insights and financial updates (including
customer-specific expectations regarding innovation and other risks
and opportunities) to the CCB and SBA finance team(s) to align
customer and brand objectives.
The J. M. Smucker Company (the Company ) is an Equal Opportunity
Employer. No person will be discriminated against in hiring or in
any other aspect of their employment on the basis of race, color,
religion, sex (including pregnancy), age, national origin,
ancestry, citizenship status, sexual orientation, gender identity
or expression, transgender status, marital status, familial status,
disability, genetic information, protected veteran/military status,
or any other characteristic protected by applicable federal, state
or local law.
Keywords: The J. M. Smucker Company, Akron , Manager, Customer Finance eCommerce and Pet Specialty, Executive , Akron, Ohio
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