Customer Service Representative

Company: Insight Global
Location: Butler
Posted on: January 23, 2026

Job Description:

Job Description Job Description Job Title: Customer Service Representative Openings: 2 Company: Custom Lawn Care Inc. Location: Butler, PA 16001 Shift: 8 to 5 Monday-Friday- On Site Job Description: Custom Lawn Care Inc. is seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients, ensuring their needs are met efficiently and professionally. The ideal candidate will possess strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Previous call center experience will be highly valued to enhance our customer interactions. Day-to-Day Manage high-volume inbound and outbound calls (approximately 100 per day) with professionalism and courtesy. Provide prompt and thorough customer support, resolving inquiries efficiently. Assist clients with account details, billing questions, and service requests. Accurately update client records and perform data entry using Microsoft Office and related software. Handle transactions, including occasional cash processing. Identify customer needs and promote relevant products or services to support sales initiatives. Document all interactions clearly for future reference and analysis. Participate in ongoing training to enhance product knowledge and service skills. Must-Haves Previous experience in customer service, especially handling inbound calls. Background in office or desk-based roles (e.g., teaching, automotive dealership, dental office). Strong verbal and written communication skills with attention to detail. Proven ability in call center or customer support environments preferred. High typing accuracy and speed for data entry tasks. Proficiency in Microsoft Office Suite and general computer skills. Ability to multitask effectively in a fast-paced setting. Analytical skills to assess customer needs and provide solutions. Plusses Experience in HVAC, lawn care, landscaping, or home services. Knowledge of sales techniques, cash handling, and outbound calling strategies. Familiarity with CRM systems (RealGreen preferred). Compensation: $25/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Keywords: Insight Global, Akron , Customer Service Representative, Customer Service & Call Center , Butler, Ohio