Customer Service Representative (Benefits/Insurance) - Remote

Company: A-Line Staffing Solutions LLC
Location: Pittsburgh
Posted on: June 27, 2025

Job Description:

Remote Benefit Customer Service Representative – Read Full Posting Before Applying We are excited to share a fully remote opportunity for a Benefit Customer Service Representative role. Please read this entire posting carefully incomplete applications will not be considered. Important Application Details Application Review Timeline: You may not be contacted immediately. Please be patient—outreach is expected by the end of June or early July, with start dates beginning in August. Location Requirement: While the role is remote, you must reside within 1 hour of the city listed in the job posting. You will be required to come onsite on Day 1 for a brief orientation and to pick up equipment. Pay Rate: $16.50 - $18.75/hr (contract) – location-based pay set rates This is a contract-to-hire opportunity (4–6 months initially) with a high potential for permanent placement based on performance and attendance. To Apply Submit Your Resume: Send your most up-to-date resume to kgregory@alinestaffing.com . Ensure that all job titles, start/end dates (MM/YYYY), and education details are 100% accurate—all information will be verified. Only list the highest level of education completed (High School Diploma or GED required at minimum). Video Interview via HireVue: You will receive an email invitation to complete a self-recorded video interview. Please take this seriously—dress professionally, record in a quiet, private location, and answer all questions thoroughly. This video will be a major part of the hiring decision. Start Dates & Training Initial training classes will begin on: August 18th New classes will start each Monday through October with the opportunity to submit you to any following class if not hired upon first preference Time-off requests are not permitted within the first 90 days. If you anticipate extended time off, you will not be considered. Position Summary As a Benefit Customer Service Representative, you will assist clients with their healthcare and/or pension benefit plans via phone, email, and webchat. You’ll begin supporting one client, and with proven dedication, may be cross-trained on others. Key Responsibilities Deliver compassionate, accurate, and professional support across communication channels. Maintain confidentiality in accordance with HIPAA and data security standards. Simplify complex benefit information for clients. Use internal tools and plan documents to resolve inquiries and anticipate client needs. Schedule & Flexibility Full-time hours during peak season (40 hrs/week) with possible overtime. Off-season hours may vary between 32–40 hrs/week, based on client need. No weekends – Monday through Friday only! Availability for shifts between 7:00 AM – 8:00 PM (or 5:30 AM – 8:00 PM for some West Coast roles). Qualifications High School Diploma or GED required. Prior Customer Service or Call Center experience preferred, but not required. English-speaking candidates encouraged to apply. Bilingual in Spanish or French? Earn an additional $0.75/hr (must be fully fluent). If you’re ready to apply, please email your resume to Kyle Gregory at kgregory@alinestaffing.com . We look forward to reviewing your application and potentially welcoming you to the team! kgregory@alinestaffing.com

Keywords: A-Line Staffing Solutions LLC, Akron , Customer Service Representative (Benefits/Insurance) - Remote, Customer Service & Call Center , Pittsburgh, Ohio