Benefits Customer Service Representative (Remote)

Company: A-Line Staffing Solutions LLC
Location: Pittsburgh
Posted on: June 27, 2025

Job Description:

Title: Benefits Customer Service Representative Location: Pittsburgh, PA Pay Rate: $16.50/hr Bilingual (Spanish/French) Pay Rate: $17.25/hr Schedule: 32-40 hours/weekly; shift between 8AM – 7PM EST, Mon – Fri; availability to work until 11PM EST during blackout periods is required Location: Buffalo, NY Pay Rate: $16.50/hr Bilingual (Spanish/French) Pay Rate: $17.25/hr Schedule: 32-40 hours/weekly; shift between 8AM – 7PM EST, Mon – Fri; availability to work until 11PM EST during blackout periods is required Location: Richardson, TX Pay Rate: $17.00/hr Bilingual (Spanish/French) Pay Rate: $17.75/hr Schedule: 32-40 hours/weekly; shift between 7AM – 7PM CST, Mon – Fri; availability to work until 10PM CST during blackout periods is required Location: San Diego, CA Pay Rate: $17.25/hr Bilingual (Spanish/French) Pay Rate: $18.00/hr Schedule: 32-40 hours/weekly; shift between 6AM – 6PM PST, Mon – Fri; availability to work until 8PM PST during blackout periods is required This position is remote, however candidates will be required to come onsite on Day 1 to pick up their equipment, as well as for occasional meetings/special projects, as needed; Time off may NOT be taken during the first 2-weeks of this job or during set blackout dates (early Oct. – early Dec. & early Jan.) As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process, making updates to their healthcare and/or pension plans. In this role, you will spend your day on the phone, with opportunities to assist in chat and message centers as you gain additional experience. During the busy season, you will be expected to work a 40-hour week, as well as overtime, when requested. During the initial training period and during our off season, hours may fluctuate between 32 to 40-hours, depending on the needs of the assigned client(s). This is a seasonal role, however we will ask high performers to remain with the organization to assist other clients; top performers may also be offered a full-time opportunity with Willis Towers Watson. Position Responsibilities: · Guide members through the benefits enrollment process and assist with updates to health and/or pension plans, initially supporting a single client account, and over time supporting multiple clients · Deliver personalized support via phone, email, and webchat, prioritizing quality over speed · Use empathy, professionalism, and clear communication skills to handle a variety of member concerns, including those that may be sensitive or complex · Interpret plan documents and explain them in simple, easy-to-understand language · Handle confidential information responsibly in line with HIPAA and data privacy standards · Perform other duties, as assigned Position Requirements: · Strong customer service experience – previous call center experience preferred but not required · Strong verbal and written communication skills in the English language – ability to read, write, and speak Spanish or French highly preferred · Ability to adapt service approach to meet a variety of personalities and communication styles · Strong computer proficiency, and experience using Microsoft Office programs · Working knowledge of health and welfare and/or defined benefit pension plans preferred · A minimum of a High School Diploma or GED required; Associate’s or Bachelor’s Degree in a relevant field preferred

Keywords: A-Line Staffing Solutions LLC, Akron , Benefits Customer Service Representative (Remote), Customer Service & Call Center , Pittsburgh, Ohio