IT Support

Company: First National Bank of Pennsylvania
Location: Hermitage
Posted on: April 5, 2021

Job Description:

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. n Position Title: Supervisor of Deposit Support Research Business Unit: Operations Reports To: Manager of Deposit Support Position Overview: This position is primarily responsible for performing daily operational and supervisory duties for Deposit Support. The incumbent assists the Manager of Deposit Support in ensuring that all department functions and activities operate effectively, efficiently and securely within established deadlines and service levels. The incumbent performs various routine daily tasks, reviews reports, prepares correspondence and participates in special department projects. The incumbent also assures compliance with all Bank policies and procedures and all applicable state and federal banking regulations. Primary Responsibilities: Provides supervision and support to the research function of Deposit Operations by supervising the daily activities including decedent reporting, research requests, tax levies, domestic relations arrearages and child support payments per court order verifications and confirmations. Oversees the direction, coordination and operation of the research function of Deposit Operations, defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained and directs and delegates the daily operations of all department functions. Solves and answers complex customer transactions, problems or inquiries, develops and maintains appropriate escalation procedures and contingency plans, communicates recurring or serious issues to management and recommends temporary work-around and viable solutions to improve customer service. Interviews candidates for employment, performs personnel actions including performance appraisals, and works with Manager to ensure disciplinary actions comply with Human Resource policies. Monitors staff in daily tasks, operations and quality control, ensures the organization of assigned areas of the department and coordinates available resources for maximum results. Takes ownership and ensures timely response and resolution of all issues, ensures activities run smoothly and efficiently and provides related reports to the Manager of Deposit Support and the Manager of Deposit Operations as directed. Maintains knowledge of internal and external resources to mitigate disruption of service to the Bank, develops and maintains appropriate escalation procedures, communicates recurring or serious issues to the Manager of Deposit Operations and recommends temporary work around and viable solutions to resolve issues and improve service and response. Assures audit compliance and procedure quality control, recommends and initiates corrective actions and ensures the department is in compliance with established Bank policies, procedures and state and federal regulations. Writes and maintains accurate and current policies and procedures. Plays an important role in the review of new products and processes, submits enhancements to management and tests new releases to ensure maximum results. Participates in the development, enhancement and support of banking products and services. Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees and conducts specific periodic meetings on this topic with all staff members. Assumes responsibility for special projects, gathers data and prepares reports for Deposit Operations Manager, senior management, audits and other personnel. Participates in the development and testing of the departments Business Continuity Plan and Testing Program to ensure a high degree of assurance for the continuity of critical processes is maintained. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporations risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Education: High School or GED Minimum Years Experience: 5 Special Skills: Excellent management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Intermediate Level Special Licenses and Certificates: N/A Physical Requirements: N/A Associated topics: desktop, front desk, help, information technology support, network, service, support, systems administrator, technical support specialist, technician ii

Keywords: First National Bank of Pennsylvania, Akron , IT Support, Accounting, Auditing , Hermitage, Ohio